- Support time: Monday - Friday 8AM to 5PM GMT +7
- Response Time: Within 24 hours (1 business day).
Please note that Support is not available on Saturday & Sunday due to our weekend break.
To get QUICK and EFFECTIVE support, please include the following info in your ticket (if available):
- Forum Thread URL for easier follow up (if you posted in forum already).
- Joomla! version, template version and PHP version.
- LOGIN, FTP access and website URL.
- Also, please mention if the problem started AFTER changing or installing/uninstalling other extensions.
- Screenshots, URL, 3rd parties extensions, etc.
- Priority support is provided for bug fixes & demo alike setups only.
Readmore on Guidelines for Efficient / Prompt Help